Delivery & Returns
Royal Mail 1st Class delivery (within the UK mainland).
Free shipping for greetings cards.
All other items:
Fixed shipping fee, regardless of the number of items in the shopping basket: £5.50.
We aim to dispatch items within one to two working days of receiving your order and payment.
If for any reason you are not happy with your purchase you are required to notify us no later than 10 days after receipt of the goods by sending an email to us at firstname.lastname@example.org, stating the reason for wishing to return the item/s. We will then reply giving you a unique returns number that must be clearly shown on the outside of your parcel when returning to us. Any returns without a returns number will not be accepted.
Goods must then be returned immediately in their packaging, to:
The Shippen Studio
Please note that Helen Drewett Embroideries is not responsible for paying any shipment costs for returns. We would also advise that when posting any returns you obtain a free certificate of posting available at all post office counters as proof of returning goods.
On receipt of returned items, we will refund the total price of the goods, less the original delivery charge, via the payment method used for purchasing the items within 30 days.
Please also note that if custom items are made to order they cannot be exchanged or refunded unless faulty or damaged during transit. Please notify us of any problems in the same way within 10 days of receiving the goods.
We aim to make sure all purchases reach you in perfect condition however in the unlikely event that any goods arrive damaged, please follow the same procedure as above by emailing us, notifying us no later than 10 days after receiving the goods and returning the items to us unused or unworn in their orginal packaging.
We will then be able to offer you a replacement with free delivery, or if you would prefer, a full refund can be arranged once we have received the damaged goods back, including your initial delivery charge. This refund will be made via the payment method used for the original purchase within 30 days. Please note that if you choose to receive a refund rather than a replacement, we will not be responsible for the cost of any postage to return goods to us.
PLEASE NOTE THAT NOTIFICATION OF RETURNS OF ANY NATURE AFTER A TEN DAY PERIOD FROM RECEIPT OF YOUR ORDER WILL NOT QUALIFY FOR REPLACEMENT OR A REFUND OF ANY KIND.